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Safety First

I know that you won’t be able to relax and enjoy your treatment unless you feel 100% comfortable with your therapist. I need to know that I will be safe when meeting new clients at their home, office or other location. So I place the highest priority on safety & have the following safety policies in place.

For client safety,

  •  I will provide you with current Government issued photo ID upon arrival to your first appointment.

  •  I have undergone a Vulnerable Sector Criminal Record Check and have it on file. It is available for viewing upon request.

  •  I hold a current Business Licence with the City of Kelowna, available for viewing upon request.

  • To ensure that you are receiving the highest quality services, I  have completed hundreds of hours of training. I have all of my certificates and diplomas available for viewing upon request.

  •  I am an active member of the BCAOA and must regularly upgrade my training to maintain my membership.

For therapist safety, my clients must:

  • Provide Government issued photo ID when scheduling a mobile appointment for the first time. 

  • Pay using E-transfer or a Gift Certificate. Or, if paying with cash please have correct change on hand. Jennifer does not carry cash for safety purposes.

Treatment Contraindications

Always use caution as your safety may be at risk! 

Be sure to fill out your new client health questionnaire honestly and completely. Jennifer needs to be aware of all health conditions that you have to ensure your safety. Failing to do so can have serious consequences, as people with certain health conditions should not receive various treatments.

Massage & Bodywork  

This includes:

  • Swedish Relaxation Massage

  • European Lymph Drainage Massage

  • Lomi Lomi Massage

  • Acupressure Massage

  • Hot Stone Massage

  • Chair Massage

  • Table Shiatsu

  • Thai Foot Massage

  • Reflexology


Massage and/or bodywork should not be given to anyone with the following physical disorders or conditions:


  • Fever

  • Nausea, Vomiting or Diarrhea

  • Broken Bones, Fractures , Dislocations, or Severe sprains

  • Contagious Diseases or Illness

  • Open or Unhealed Sores or Wounds

  • Inflamed, Swollen or Bruised Tissues (these areas will be avoided)

  • Varicose Veins

  • Recent Surgery

  • Severe Pain

  • Jaundice

  • Frostbite

  • Kidney Disease

  • Large Hernias (area must be avoided)

  • Hemorrhaging

  • Torn Ligaments, Tendons, or Muscles (area must be avoided)

  • High Blood Pressure or Heart Problems

  • Cancer (Must have doctors clearance)

  • History of Phlebitis or Thrombosis (These patients may have blood clots that may become dislodged and travel to the lungs, with potentially fatal results.)

  • Hemophilia

  • Drug treatment with Blood Thinners (These medications increase the risk of bleeding under the skin.)

Hot Stone Massage

You should NOT have a Hot Stone Massage if you have any of the following conditions:

  • Any condition where the client has a loss of sensation, including Neuropathy, Diabetes, Peripheral Vascular Disorder

  • Injury or trauma where nerves have been affected

  • Throughout Pregnancy (due to the rise in body temperature)

  • Psychotic conditions, epilepsy

  • Any dysfunction of the nervous system

  • Anyone with depressed immune system, including Lupus, Epstein Barr, Mononucleosis, HIV/AIDS, Cancer; anyone on Chemotherapy or Radiation treatments

  • Sunburn, Psoriasis, Skin cancer, Burns, Dermatitis, Eczema, Acne, Shingles, Herpes, or any acute inflamed skin condition.

Aromatherapy Massage

Even though essential oils are natural products, it is still necessary to follow certain precautions when using them. Many essential oils are NOT safe to use with certain health conditions.  

Serious medical conditions that require a referral from a doctor before treatment include:

  • heart and circulatory disorders 

  • thrombosis

  • high and low blood pressure

  • diabetes

Restricted massages (avoid an area) maybe required in certain cases such as:

  • prevalence of scar tissue

  • skin disorders such as eczema

  • bruising, cuts and wounds

  • fractures and sprains

  • varicose veins

  • Due to the strong association between smell and memory, special care should be taken when using aromatherapy on patients undergoing chemotherapy or feeling very ill. The smell of the oil may induce nausea, vomiting or negative emotions in subsequent context.

  • Allergic reactions are more commonly associated with certain oils including Basil, Fennel, Lemongrass, Rosemary, and Verbena oils.

  • Infectious diseases : People suffering from infectious diseases like colds, fever, tuberculosis, flu, measles, and scarlet fever must not be given aromatherapy massage since they are contagious.

  • Skin diseases and sensitivity : Important precautions during aromatherapy relate to skin sensitivity and skin disorders

  • High Blood Pressure: Some essential oils are generally best avoided with individuals suffering from high blood pressure (hypertension), although the evidence is by no means certain, especially as soothing massage is known to actually lower blood pressure. However, it is recommended that the following essential oils are avoided during treatment of individuals suffering from hypertension: Hyssop, Rosemary, Sage, and Thyme.

  • Low Blood pressure: Individuals with low blood pressure should not be treated with Clary Sage, Lavender, Lemon, Marjoram, Melissa or Ylang Ylang.

  • Cancer: Clients with cancer should be treated with great caution. Generally, those with active tumors should not be treated at all, unless with the explicit agreement of their doctor. In these situations, the following oils should be avoided: Anise, Basil, Fennel, Laurel, Myrtle, Nutmeg and Star Anise.

  • Epilepsy: Individuals with epilepsy should not be treated with Balsamite, White Camphor, Cedarwood, Eucalyptus, Sweet Fennel, Hyssop, Peppermint, Rosemary, all types of Sage, Tea Tree or any strong-smelling oil, as there is some risk that an attack could be triggered by the strong odor.

  • Asthma: Asthma suffers should be treated with great care, as steam inhalation of essential oils can actually worsen symptoms. Moreover, asthmatics may be allergic to the essential oils themselves. However, certain antispasmodic oils can be used safely if inhaled directly.

  • Diabetics should avoid Angelica, and use caution with Cinnamon, Rosemary.

  • Fevers should be treated cautiously if using Balsamite, White Camphor, Garlic, Hyssop, Massoia, Oakmoss, Treemoss and Verbena.

  • Clients with Glaucoma should not be treated with Lemongrass, Melissa or Styrax as intra-ocular pressure may be increased.

  • Kidney disease can be worsened if nephrotoxic oils such as Indian Dill, Juniper, Parsley Leaf/Seed or Black Pepper are used.

  • Cardiac patients should avoid Nutmeg, a heart stimulant.

  • Clients with Liver disease should not be treated with Indian Dill, Parsley Leaf/Seed or oils containing Menthol.

  • Clients with Prostatic Hyperplasia should not be treated with Eucalyptus, Lemongrass, Melissa or Styrax.

  • Those clients suffering from acute Lung or Respiratory problems should avoid Garlic, Onion and Sage.

  • Clients receiving homeopathic treatments should not be treated with Black Pepper, Camphor, Eucalyptus, Peppermint and Rosemary, as these oils can counteract the affects of homeopathic medicines.

  • Migraine : Strong odors can exacerbate migraine symptoms.

  • Menstruation : Abdominal cramping during menstruation can be heightened by using certain essential oils.


Essential Oils During Pregnancy:

Many Essential oils are contraindicated in pregnancy due to the potential toxicity to the mother and fetus and the risk of triggering spontaneous abortion.

  • Any essential oil that is considered safe for use during pregnancy should always be diluted to half the usual strength, because the growing fetus is much more sensitive than an adult would be and also because women are much more likely to suffer dermal reactions during pregnancy than at other times.

  • Some oils, such as Clary Sage and Juniper, are emmenagogues, which stimulate the uterus and carry a small associated risk of miscarriage.

  • Essential oils that should be avoided in pregnancy include Ajowan, Angelica, Anise Star, Aniseed, Basil, Bay Laurel, Calamintha, Cedarwood, Celery Seed, Cinnamon leaf, Citronella, Clary Sage, Clove, Cumin, Eucalyptus, Sweet Fennel, Hyssop, Juniper, Labdanum, Lovage, Marjoram, Myrrh, Nutmeg, Parsley, Rosewood, Snakeroot, Spanish Sage, Tarragon and White Thyme.

  • Lavender, Peppermint, Rose and Rosemary are also best avoided during the first trimester.

European Lymph Drainage Massage

There are a number of conditions which are contraindicated for ELD Massage

  • Any metastatic or systemic malignant condition

  • Acute inflammation (caused by bacteria, viruses or foreign bodies).

  • Any thrombosis at risk of causing embolism is an absolute contraindication.

The following health conditions will need to be treated by Manual Lymph Drainage Therapist:

  • Edema caused by cardiac decompensation

  • Edema following carcinoma treatment

  • Thyroid dysfunction

  • Chronic inflammation

  • Bronchial asthma

  • Hypotension


Local Contraindications (can not work on affected area)

  • Varicose veins

  • Undiagnosed lumps and bumps

  • Bruising

  • Abrasions

  • Sunburn

  • Acute inflammation


Total Contraindications (can not proceed with treatment)

  • Fever

  • Contagious diseases (including a cold and flu)

  • Under the influence of Alcohol or Drugs (including pain medication)

  • After a recent operation (within the last 6 months)

  • Infectious skin diseases

  • Deep vein thrombosis

  • Severe undiagnosed pain

  • Diarrhoea and/or vomiting

  • Gangrene

  • Haemorrhage

  • Unstable heart conditions


Cautions for Reflexology – requires doctors written consent

  • Neuritis (inflammation of the nerve pathways)

  • Arthritis

  • Asthma

  • Cancer

  • Cellulitis

  • Diabetes mellitus

  • Epilepsy

  • Heart disease and cardiovascular conditions (Thrombosis, Phlebitis, Hypertension, Hypotension)

  • Kidney infections

  • Nervous/Psychotic conditions

  • Nervous system dysfunctions (Multiple Sclerosis, Parkinson’s disease, Motor Neurone disease)

  • Oedema (swelling)

  • Osteoporosis

  • Prescribed medication

Reiki, Crystal Reiki & Chakra Balancing

While energy therapies are very safe, there are a few situations where it should be avoided:


  • Undiagnosed injuries & illnesses

  • Broken bones that have not been set

  • Contagious Illnesses (including cold & flu) as to not spread to therapist

  • Schizophrenia - May increase syptoms and cause distress.

  • Type 1 Diabetes - The recipient must check blood sugar levels proir to and after receiving a Reiki treatment. The Reiki may cause the pancreas to resume its natural ability to produce Insulin, which could result in insulin overdose if insulin is also injected when not needed. If they noticed any significant change they should check with their doctor to see if they need to change their medication.  

  • Pacemaker - Reiki has been know to effect the functioning of pacemakers. 

  • Hearing Aids - Reiki will cause feedback in Hearing Aids. The recipient should remove all hearing aids prior to receiving Reiki.

Always check with your doctor prior to getting any type of massage or bodywork if you are in doubt about your safety.

Sickness Policy

Jennifer recognizes that both therapists and clients are vulnerable to infections and therefore ask clients to cancel and/or reschedule appointments as soon as possible when they are feeling unwell.


If you have any of the following symptoms or contagious illnesses your appointment must be cancelled or rescheduled to protect the therapist:

- Fever

- Sore Throat

- Sneezing (not caused by allergies)

- Cough

- Diarrhea

- Vomiting

- Covid-19

- Influenza

- Common Cold

- Chicken Pox (Varicella)

- Measles

- Mumps

- Meningitis

- Hepatitis A

- Conjunctivitis

- Rubella

- Head or Body Lice

- Impetigo

- Meningococcal Disease

- Polio

- Ringworm of the body, feet or scalp

- Scabies

- Thrush

- Whooping Cough

- Any Other Contagious Illness Not listed

Pet Policy

Please ensure that all pets are kept out of the treatment space for the duration of your session or event to ensure that tripping hazards are kept to a minimum.

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